You may cancel your order, in whole or in part, as long as it has not been shipped. Once an order has been shipped, we cannot cancel it. If your order is shipped, you will need to follow our return policy to return the items you no longer want.
If you need to cancel an order or item for any reason, you may submit a cancellation request directly through your account to the “more options” section or contact us by live chat. If you submit a cancellation request out of business hours, on a weekend or holiday, it will be processed on the next available business day.
Please allow for the cancellation to be confirmed, and check your account for updates on the status. The cancellation process usually takes 24-48 hours to be confirmed by email. We will process your cancellation request and issue a refund to your original payment method.
In the event that an item becomes no longer available (NLA), we will cancel it from your order and ship the remaining items to you. We will send you an email notification if we cancel any part of your order.